Training Plan

Proposed Methods

The workshop is available in French or English.
The workshop will alternate theoretical presentations and learning activities, including role play.

General Educational Goals

The participant will be able to explain the basic principles of active listening;
In terms of skills, he will be able to immediately use at least one type of intervention learned during the workshop;
In terms of attitudes he will be convinced of the benefits of active listening and of its place in the aid relationship.

Overview of the content

  • What is active listening ?
  • Its impact in the aid relationship
  • The qualities of a good listener
  • Tools to establish a quality relation
  • Key methods of intervention